Introduction to Marketing & Customer Services
Business & Leadership
About the Program
This Unit is designed to introduce students to customer service and the principles of marketing. The Unit is made up of four elements that contain sufficient knowledge to give students an overall view of the important roles played by these elements in the context of logistics and transport. The programme aims to equip students with a solid foundation of knowledge on which they can build with experience.
Who Should Attend this Program
The qualification is open access and there is no mandatory requirement for any candidate to have had previous logistic experience.
Communications and Customer Service
Introduction to Customer Service
Principles of Marketing
Understanding the Market