Certified Manager of Quality & Organizational Excellence (CMQ/OE)

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  • Course Date01.07.2024
  • Course Duration2 Sessions a week (Mon l Wed) (8 sessions of 3hours) 24h
  • LanguageEnglish
About the Program

The Certified Manager of Quality/Organizational Excellence certification preparation course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights multiple-choice sample questions. Also, students will receive course materials and an eBook of the Certified Manager of Quality/Organizational Excellence Handbook: Fourth Edition.

Who Should Attend this Program

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.

Certification Modules

  • Organizational structures and culture
  • Leadership challenges
  • Teams and team processes
  • ASQ Code of Ethics

  • Business environmental analysis
  • Strategic plan deployment
  • Strategic planning models

  • Management skills and abilities
  • Communication skills and abilities
  • Project management
  • Quality system
  • Quality models and theories

  • Problem-solving tools
  • Process management
  • Measurement: assessment and metrics

  • Customer identification and segmentation
  • Customer relationship management

  • Supplier selection
  • Supplier communications
  • Supplier performance
  • Supplier improvement
  • Supplier certification, partnerships and alliances
  • Supplier logistics

  • Training plans
  • Needs analysis
  • Training materials/curriculum development and delivery
  • Training effectiveness and evaluation